FAQ
How to buy, pay for, receive and care for an artwork.
Buying
How do I buy an artwork?
On the artwork's page, tap Acquire. The sales representative will confirm availability, send you the final price and the payment link, and arrange delivery with you.
Ler a resposta completaCan I reserve an artwork before deciding?
Sim. A obra fica reservada mediante sinal. Prazo e valor do sinal são combinados com a representação comercial.
Ler a resposta completaCan I make an offer on the price?
Yes. On the artwork's page, use Make an offer. The sales representative will reply in consultation with the artist.
Ler a resposta completaPayment
Which payment methods are accepted?
In Brazil: credit card, Pix and bank transfer. Outside Brazil: international credit card, PayPal and international bank transfer.
Ler a resposta completaCan I pay in instalments?
Sim. No Brasil, no cartão de crédito. O número de parcelas é combinado com a representação comercial.
Ler a resposta completaDoes the price include shipping and duties?
Yes. The price already includes packing, insured shipping and, for international purchases, import duties. There are no extra charges on delivery.
Ler a resposta completaShipping and delivery
Do you ship to other cities and abroad?
Yes. We ship throughout Brazil and abroad, by carrier, with tracking and insurance for the full value of the artwork.
Ler a resposta completaHow is the artwork packed?
In professional packaging, designed to protect the painting in transit, with insurance for the full value of the artwork.
Ler a resposta completaWhat if the artwork arrives damaged?
Avise em até 48 horas depois da entrega, com fotos. Oferecemos o reparo profissional ou o reembolso integral.
Ler a resposta completaReturns
Can I return an artwork?
Sim, em até 14 dias depois da entrega, com a obra na embalagem original e sem danos. O reembolso sai em até 14 dias depois que a obra chega de volta.
Ler a resposta completaAuthenticity
Does the artwork come with a certificate of authenticity?
Yes. Every artwork comes with a certificate hand-signed and dated by Marcus Yabe, with the artwork's details and image.
Ler a resposta completaCommissions
Can I commission an artwork in a specific size?
Yes. Size, palette and theme can take their cue from your space. The conversation begins on the commissions page.
Ler a resposta completaView in a room
How can I see the artwork on my wall before buying?
On each artwork's page, the In a room view shows the painting to scale in a living room, a study or a bedroom. To see it on your own wall, send a photo through our art advisory.
Ler a resposta completaCan't find the answer you need?
Speak directly to the sales representative.